| Courses: |
Cost: |
Length: |
Location: |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
|
| Achieving Excellence in Customer Care | £ 495 | 1 day | Southampton, Hants. | | | | | 8th | | Course Details |
| ” | ” | ” | Swansea, Glamorgan | Next course starts 9th September 2009. | Course Details |
| ” | ” | ” | Bristol | 23rd | | 13th | | 8th | | Course Details |
| ” | ” | ” | Edinburgh | 23rd | | | | | | Course Details |
| ” | ” | ” | Manchester | | | 13th | | | | Course Details |
| An Introduction to Customer Service | £ 549 | 1 day | London | | | 21st | | | 12th | Course Details |
| Analysing and Reporting CSM Data | £ 374 | 1 day | London | | 22nd | | | | | Course Details |
| ” | ” | ” | Manchester | | 1st | | | | | Course Details |
| Complaints Management | £ 325 | 1 day | Birmingham | | 2nd | | | | | Course Details |
| ” | ” | ” | London | | 21st | | | | | Course Details |
| Contacting Customers Confidently or Confident Customer Care | £ 99 | ½ day | Leeds, W.Yorks. | | 1st | | | | | Course Details |
| ” | ” | ” | London | | 21st | | | | | Course Details |
| Customer Care - Developing a Care Culture | £ 345 | 1 day | Newcastle (Upon Tyne) | Next course starts 14th September 2009. | Course Details |
| ” | ” | ” | Belfast | | | | 23rd | | | Course Details |
| ” | ” | ” | Birmingham | | | | 25th | | | Course Details |
| ” | ” | ” | Aberdeen | Next course starts 9th September 2009. | Course Details |
| ” | ” | ” | Bristol | | | | 26th | | | Course Details |
| ” | ” | ” | Edinburgh | Next course starts 11th September 2009. | Course Details |
| ” | ” | ” | Glasgow | | | | 24th | | | Course Details |
| ” | ” | ” | Inverness | | | | 22nd | | | Course Details |
| ” | ” | ” | London | | | | 29th | | | Course Details |
| ” | ” | ” | Manchester | Next course starts 15th September 2009. | Course Details |
| Customer Care and Coping at the Sharp End | £ 105 | 1 day | London | 24th | | | | | | Course Details |
| Customer Focus on the Telephone | £ 495 | 1 day | Windsor, Berks. | Next course starts 22nd September 2009. | Course Details |
| ” | ” | ” | Bristol | | | 25th | | 21st | | Course Details |
| ” | ” | ” | Edinburgh | | | | | 21st | | Course Details |
| ” | ” | ” | Exeter, Devon | | | 25th | | | | Course Details |
| Customer Focus Using QFD (Quality Function Deployment) | £ 725 | 2 days | Milton Keynes, Bucks. | | 23rd | | | | | Course Details |
| Customer Relationship Building | £ 995 | 2 days | Windsor, Berks. | | | | 22nd | | | Course Details |
| ” | ” | ” | Bristol | | 6th | | 22nd | | 10th | Course Details |
| ” | ” | ” | Leeds, W.Yorks. | | | | | | 10th | Course Details |
| ” | ” | ” | London | | 6th | | | | | Course Details |
| Customer Satisfaction Surveys | £ 325 | 1 day | Birmingham | | 1st | | | | | Course Details |
| ” | ” | ” | Bristol | | 28th | | | | | Course Details |
| ” | ” | ” | London | | 28th | | | | | Course Details |
| Customer Service - Delivering Excellence | £ 350 | 1 day | London | | 21st | | | | | Course Details |
| Customer Service and Complaint Handling Skills | £ 430 | 1 day | Manchester | | | | 24th | | | Course Details |
| Customer Service Excellence | £ 270 | 1 day | Brighton, E.Sussex | | 23rd | | | | | Course Details |
| Customer Service Excellence - For Managers | £ 275 | ½ day | London | | 28th | | | | | Course Details |
| Customer Service Skills | £ 275 | 1 day | Preston, Lancs. | | 2nd | | 8th | | 21st | Course Details |
| ” | ” | ” | Leeds, W.Yorks. | | 3rd | | 11th | | 17th | Course Details |
| ” | ” | ” | Liverpool | | | 12th | | 28th | | Course Details |
| ” | ” | ” | Manchester | | 3rd | 8th | 11th | 15th | 17th | Course Details |
| Customer Service Skills | £ 300 | 1 day | London | | | 6th | | 7th | | Course Details |
| Delivering Excellence in Customer Service via Email and on the Telephone | £ 549 | 1 day | London | | | | 8th | | | Course Details |
| Delivering Excellent Customer Care | £ 150 | 1 day | Leeds, W.Yorks. | | 7th | 5th | 9th | 7th | 4th | Course Details |
| Delivering Organisation-Wide Customer Service Excellence | £ 500 | 1 day | Stratford-upon-Avon, Warks. | | 28th | | | 28th | | Course Details |
| Everyones a Customer | £ 350 | 1 day | London | | 22nd | | | | | Course Details |
| Excellence in Customer Service | £ 350 | 2 days | Bradford, W.Yorks. | | | 28th | | | | Course Details |
| ” | ” | ” | Liverpool | | 1st | | | | | Course Details |
| Excellent Customer Service | £ 195 | 1 day | Coventry, W.Midlands | | | | 15th | | | Course Details |
| Excellent Customer Service | £ 295 | 1 day | London | | 23rd | | 18th | | | Course Details |
| Exceptional Customer Service | £ 229 | 1 day | Reading, Berks. | | 22nd | | 3rd | | | Course Details |
| ” | ” | ” | Basingstoke, Hants. | | 8th | 20th | | | | Course Details |
| ” | ” | ” | Slough, Berks. | 25th | | 13th | 24th | | | Course Details |
| ” | ” | ” | Birmingham | 18th | 22nd | 6th | 3rd 17th | | | Course Details |
| ” | ” | ” | London | | 15th | 27th | | | | Course Details |
| ” | ” | ” | Aylesbury, Bucks. | | 23rd | | 4th | | | Course Details |
| ” | ” | ” | Milton Keynes, Bucks. | | 8th | 20th | | | | Course Details |
| Focussing on the Customer | £ 400 | 1 day | Gatwick, W.Sussex | | | | 15th | | | Course Details |
| Going the Extra Mile | £ 549 | 1 day | London | | | 28th | 29th | | | Course Details |
| Handling Customer Complaints | £ 529 | 1 day | London | | 30th | | | | | Course Details |
| Implementing an Effective Complaints Management System Based on ISO 10002 | £ 420 | 1 day | Northampton | | | | 12th | | | Course Details |
| Key Account Management | £ 995 | 2 days | Telford, Salop. | | | | | 20th | | Course Details |
| ” | ” | ” | Windsor, Berks. | Next course starts 21st September 2009. | Course Details |
| ” | ” | ” | Bristol | | | 18th | | 20th | | Course Details |
| ” | ” | ” | London | 23rd | | | | | | Course Details |
| Key Account Management | £ 650 | 2 days | Brighton, E.Sussex | 18th | | | | | | Course Details |
| Managing "Touchpoint" Performance to Improve Customers Experience | £ 899 | 2 days | London | | | 11th | | | | Course Details |
| Client Centred Consulting | £ 2,850 | 5 days | Oxfordshire | | 20th | | | | | Course Details |
| Customer Care | £ 340 | 1 day | Glasgow | 19th | | | 4th | | | Course Details |
| Customer Care | £ 195 | 1 day | Batley, W.Yorks. | | | 13th | | 22nd | | Course Details |
| Customer Care in Credit Management | £ 380 | 1 day | London | | | | 16th | | | Course Details |
| Customer Service | £ 399 | 1 day | Barnet, Herts. | | 21st | | 2nd | | | Course Details |
| Customer Service Excellence | £ 245 | 1 day | Nottingham | | 28th | | | | | Course Details |
| ” | ” | ” | Chesterfield, Derbys. | Next course starts 10th December 2009. | Course Details |
| ” | ” | ” | Derby | | | | | | 25th | Course Details |
| Customer Service Management | £ 1,970 | 5 days | London | | 27th | | | 20th | | Course Details |
| Dealing with Complaint Calls | £ 299 | 1 day | Swindon, Wilts. | Next course starts 8th September 2009. | Course Details |
| ” | ” | ” | Birmingham | | 21st | | | | | Course Details |
| ” | ” | ” | Cambridge | | | | 11th | | | Course Details |
| ” | ” | ” | Edinburgh | Next course starts 20th October 2009. | Course Details |
| ” | ” | ” | Manchester | | | 7th | | | | Course Details |
| Effective Customer Care | £ 154 | 1 day | Watford, Herts. | Next course starts 29th September 2009. | Course Details |
| ” | ” | ” | London | | | 21st | | | | Course Details |
| Espresso Session - Delighting Difficult Customers | £ 129 | ¼ day | Birmingham | | 16th | | | | | Course Details |
| ” | ” | ” | Bristol | | 29th | | | | | Course Details |
| ” | ” | ” | London | | 7th 16th | | | | | Course Details |
| ” | ” | ” | Manchester | | 29th | | | | | Course Details |
| Excellent Customer Care - Incoming Calls | £ 425 | 1 day | Birmingham | Next course starts 25th September 2009. | Course Details |
| ” | ” | ” | Bristol | Next course starts 14th September 2009. | Course Details |
| ” | ” | ” | Edinburgh | Next course starts 9th November 2009. | Course Details |
| ” | ” | ” | Glasgow | | | 26th | | | | Course Details |
| ” | ” | ” | Leeds, W.Yorks. | | 27th | | | | | Course Details |
| ” | ” | ” | Leicester | | | | 30th | | | Course Details |
| ” | ” | ” | London | | 29th | | | | | Course Details |
| ” | ” | ” | Manchester | Next course starts 8th September 2009. | Course Details |
| Extraordinary Customer Service | £ 295 | 1 day | Guildford, Surrey | 23rd | | | | | | Course Details |
| Outstanding Customer Service Skills | £ 425 | 1 day | Birmingham | | 1st | | | | | Course Details |
| ” | ” | ” | Aberdeen | | | 20th | | | | Course Details |
| ” | ” | ” | Bristol | Next course starts 9th September 2009. | Course Details |
| ” | ” | ” | Edinburgh | | 2nd | | | | | Course Details |
| ” | ” | ” | Leeds, W.Yorks. | Next course starts 4th September 2009. | Course Details |
| ” | ” | ” | Leicester | Next course starts 24th September 2009. | Course Details |
| ” | ” | ” | London | | | | 4th | | | Course Details |
| ” | ” | ” | Manchester | | | 7th | | | | Course Details |
| Sensational Customer Service | £ 299 | 1 day | Swindon, Wilts. | | | | 17th | | | Course Details |
| ” | ” | ” | Birmingham | | | 19th | | | | Course Details |
| ” | ” | ” | Cambridge | Next course starts 17th September 2009. | Course Details |
| ” | ” | ” | Edinburgh | Next course starts 22nd September 2009. | Course Details |
| ” | ” | ” | Manchester | 24th | | | | | | Course Details |
| Successful Client Management | £ 275 | ½ day | London | 25th | | | | | | Course Details |
| ” | ” | ” | Manchester | Next course starts 9th September 2009. | Course Details |
| Basic Customer Service Skills | £ 300 | 2 days | Muscat, Oman | | | | | | 8th | Course Details |
| ” | ” | ” | Bangalore, India | | | | | | 14th | Course Details |
| ” | ” | ” | Dubai, UAE | | | | | | 3rd | Course Details |
| Customer Care | £ 195 | 1 day | Luton, Beds. | | | 26th | | | | Course Details |
| Customer Service Introduction | £ 250 | 1 day | Birmingham | 24th | | | | | | Course Details |
| Effective Customer Complaint Handling Skills | £ 300 | 2 days | Muscat, Oman | | | | | 6th | | Course Details |
| ” | ” | ” | Bangalore, India | | | | | 12th | | Course Details |
| ” | ” | ” | Dubai, UAE | | | | | 8th | | Course Details |
| Excellence in Strategic Customer Management | £ 2,995 | 3 days | Henley-on-Thames | | 29th | | | | | Course Details |
| Excellent Customer Service | £ 375 | 1 day | Maidstone, Kent | | 30th | | | | | Course Details |
| Handling Difficult Customers and Conflict | £ 375 | 1 day | Maidstone, Kent | | 30th | | | | | Course Details |
| Responding to Complaints | £ 495 | 1 day | Leeds, W.Yorks. | | | 28th | | | | Course Details |
| ” | ” | ” | London | | 21st | | 9th | | | Course Details |
| Customer Care | £ 225 | 1 day | Falkirk, Stirlings. | 18th | 10th | | | | | Course Details |
| Customer Service | £ 190 | 1 day | Birmingham | | 7th | 7th | 9th | 7th | 5th | Course Details |
| ” | ” | ” | Bristol | | 3rd | | 5th | | 5th | Course Details |
| ” | ” | ” | High Wycombe, Bucks. | | 3rd | 15th | | 10th | | Course Details |
| ” | ” | ” | Leeds, W.Yorks. | | 7th | 27th | 17th | 27th | 18th | Course Details |
| ” | ” | ” | London | | 27th | 28th | 25th | 23rd | 19th | Course Details |
| ” | ” | ” | Manchester | | 20th | 6th | 10th | 9th | 5th | Course Details |
| Enhancing the Customer Expirience | TBA | 1 day | Pontypridd, Glamorgan | | | | 9th | | | Course Details |
| Legendary Service | TBA | 2 days | Guildford, Surrey | Next course starts 13th October 2009. | Course Details |
| Treating your Customers Fairly | £ 286 | 1 day | Birmingham | 18th | | | | | 19th | Course Details |
| Customer Relationship Management | £ 487 | 1 day | Slough, Berks. | 27th | | | | | | Course Details |