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The UK Training Course Index

The Directory of Dates for the UK's Open, Public and Scheduled Personal Skills Training Courses held in London and the rest of England, Scotland, Wales, Northern Ireland and Europe.

Support Office/Call Centre training courses

Training courses listed on our directory are open to all and have set start dates, venues and prices. 
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Support Office Training courses include: Courses in Call Centre Management, Essential Skills for Help Desk Staff, Training Support Staff and Advanced Switching/Routing Configuration and Troubleshooting. Training courses in Support Skills are available throughout the UK.

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Support Office training courses we have listed in the UK:

Course Title: Duration: Cost: Location: Button
Answering Consumer Enquiries on Labelling and Ingredients 1 Day £560.00 Leatherhead
Best Practice in the Back Office 5 Days £1,350.00 Antigua
  5 Days £1,350.00 Namibia
Call Centre Confidence 1 Day £245.00 Portsmouth
Call Centre Planning 2006 The Planning Forum Annual Conference 2 Days tba  Glasgow
Customer Care by Telephone 1 Day £175.00 Bath
Customer Care for Call/contact Centre Staff 1 Day tba  Manchester
Customer Support Specialist (CSS) 2 Days £750.00 London
Effective Leadership and Strategy 2 Days tba  London
Essential Skills for Helpdesk Professionals 1 Day £375.00 Basingstoke
Essential Skills for the Help Desk Professionals 1 Day £375.00 Basingstoke
  1 Day £375.00 Crawley
Help Desk Analyst (HDA) Fast Track 3 Days £1,095.00 Dublin
  3 Days £1,095.00 London
  3 Days £1,095.00 Manchester
Help Desk Analyst (HDA) 2 Days £725.00 London
Help Desk Analyst Part 2 (HDA) 2 Days £820.00 London
Help Desk Manager Part 2 (HDM 2) 2 Days £895.00 London
Help Desk Senior Analyst (HDSA) Fast Track 3 Days £1,150.00 London
  3 Days £1,150.00 Manchester
Internal Service Account Management 2 Days £795.00 London
Managing a call centre 2 Days £845.00 Central London
Managing in a Call Centre 2 Days £845.00 Central London
Providing Support 5 Days tba  Harrogate
Repair Centre Management 2 Days £488.00 Bury, Lancs.
Shared Service Centres 1 Day tba  Miami
Spare Parts Control 2 Days £488.00 Bury, Lancs.
Supporting Users and Troubleshooting Desktop Operating System 3 Days £795.00 Cumbria
Supporting Users running Applications on Windows XP 2 Days £495.00 Cumbria
Telephone Power - making the most of every call 1 Day £175.00 Northampton
The Call Centre Executive Forum 4 Days tba  Onboard "Oriana", Southampton
The Essential Skills and Knowledge 2 Days tba  Manchester
The Help Desk Manager (HDM) Fast Track 5 Days £1,675.00 Dublin
  5 Days £1,675.00 Edinburgh
  5 Days £1,675.00 London
  5 Days £1,675.00 Manchester
The Help Desk Manager (HDM) 2 Days £845.00 London

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