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Telephone Handling Courses
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| Course ID: 155654 |
Trainer ID: 1001134 |
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Please See Below For Course Information On 'Dealing with Complaint Calls'
Overview |
It is often said that to receive a complaint is to be given a wonderful opportunity - but it doesn't always feel that way when you are the one dealing with it. Our Workshop will help you feel differently by giving you practical techniques for handling angry or demanding customers, and helping you remain calm under pressure. For 3+ attendees, why not contact us to discuss a bespoke, in-house delivery? |
Who is it for? |
Managers and customer service professionals dealing with complaints by telephone, wishing to enhance their skills to bring about more positive resolutions and increased customer loyalty. |
What will I learn? |
Workshop includes: |