Overview

After the initial euphoria of gaining a promotion, many supervisors or managers find themselves struggling to cope with the demands of their new role and are all too often left to sink or swim. This is detrimental not only to the performance of the manager, but also to the performance of team members and the organisation as a whole.

This highly practical two day course will allow participants to increase their skills and confidence when dealing with a range of people management issues. It provides the opportunity to reflect on styles and approaches along with a range of tools and techniques to put into practice in the workplace.

Who is it for?

This course is intended primarily for new or recently appointed managers; it also serves as a valuable refresher for more experienced managers.

What will I learn?

Course objectives:

•To explore the role, skills and challenges associated with being a manager
•To clarify some key managerial concepts: authority, responsibility, accountability
•To analyse leadership styles along with effects on motivation and performance
•To develop communication skills for dealing with a variety of challenging situations
•To handle performance issues constructively and with increased confidence
•To carry out coaching sessions and provide performance enhancin

How will I be assessed?

Certificate of attendance available on request

Address

Edinburgh City Centre
Full details on inquiry

Travel Information

Short walk from Waverley Station
Full directions on booking

Additional Notes

The course is accompanied by comprehensive notes, self-assessment questionnaires and useful references.

This course can also be delivered in-house and tailored to the specific needs of your organisation. A more cost-effective option if you have 4 or more delegates.