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 Trainer ID: 1134

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Please See Below For Course Information On 'Effective Interaction for Managers'



Overview

Course content
Profile for Success: personal effectiveness; reflecting achievement; self-image and external perception.
The Fundamental Need for Self-Perception: building confidence; individual needs; objective self-perception.
Effective Interaction: Communication; overcoming the barriers; questioning techniques and active listening; building rapport; presenting ideas to others.
Personal Marketing: personal development; positive projection; seizing the initiative; self-empowerment and the power of energy; beyond the stereotype; the importance of individuality; finding a personal style.
Assertiveness: approaches for analysing and modifying behaviour; applying an assertive style; prompting valid criticism; listening responses; making and refusing requests; resolving conflict; developing business relationships.
Motivation: motivation needs analysis; why motivations change; meeting the needs of the individual; dynamics of motivation; motivation in practice.
Influencing Skills: the influencing process; assessing your own personal strengths and weaknesses; examining current work relationships and varying your approach.
Implementing Your Strategy: increasing the readiness of others to accept proposals.
Networking: personal and group commitment; successful integration; creating an autonomous and motivated environment.
Action Planning: participants plan and discuss what they will do on return to work.

Who is it for?

Managers who wish to succeed in competitive working climates by having the confidence to interact positively with people at all levels, both inside and outside the organisation.

What will I learn?

By the end of this course you will be able to:
•explain how your behaviour can affect others
•enhance your rapport building and interpersonal techniques
•remove the blocks to personal energy
•gain sufficient confidence to allow more positive personal achievement