Overview

Course content
The Managerial Challenge: the key issues of management; the management framework; practical skills and knowledge; effective techniques; the impact of organisational visions, strategies and objectives of the role.
The Responsibilities of Management: the responsibility to plan, organise, monitor, control and evaluate; communicating with staff, peers and internal and external customers effectively.
Planning Skills: Prioritising; setting objectives, standards and targets; time management; scheduling; developing contingency plans; analysing; decision making
Objective Setting: setting SMART objectives; work objectives; quality objectives; personal objectives; short and long-term targets.
Resource Management: understanding your available resources; utilising resources effectively; empowerment; using the strengths of your staff; goal-oriented resource management; scheduling tasks and staff; managing performance
Delegation: the meaning and advantages of delegation; identifying activities to be delegated; selecting appropriate staff; barriers to effective delegation; the link between delegation and leadership style.
Personal Awareness: examining current work relationships and identifying problem areas; exploring and satisfying individual needs; personal barriers; assessing personal strengths, weaknesses and opportunities.
Listening Skills: avoiding misunderstanding; understanding levels of retention; reading the signs; the ability to understand what is not said; the effects of distractions and/or an inappropriate environment.
Teamwork – an Essential Resource: behaviours and characteristics of effective teamworking; difficulties of working as a team member; identifying types of teams; co-ordinating the team.
Assertiveness: developing a positive and straightforward style; conversation skills; stating your case; making and refusing requests; giving and receiving criticism.
Communication Skills: enhancing communication skills; building rapport; getting your message across; the barriers to communication; building confidence.
Interpersonal Techniques: participants select appropriate techniques to cope with various situations; considering approaches for modifying behaviour of individuals at work; earning respect.
Organisational Communication: understanding the management communication chain; team briefing and other formal communication channels; giving feedback on team performance; obtaining employee commitment to future plans; presenting your case in logical stages.
Employee Relations: the role of the HR Department; current employee relations issues; employment legislation.
Managing Staff: effective delegation; coaching staff; identifying training needs; problem solving; decision making; conflict management.
Managing Grievance and Discipline: the link between discipline and grievance; the legal requirements; maintaining sound procedures; analysing causes as well as their effects; the need for prompt resolution.
Participative Problem Solving: creativity and innovation; establishing when and how to involve employees; problem analysis; creative and analytical problems; determining alternative courses of action; helping employees take responsibility.
Motivation – Improving Individual Performance: establishing standards of performance and behaviour; providing opportunities for personal growth; individual motive drivers; clarifying the relationship between performance and rewards; types of rewards available to managers; aligning individual and organisational needs; obstacles to employee motivation; monitoring and controlling performance.
Leadership: maintaining respect and authority; effective leadership; styles of management; leading by example.
Staff Development: coaching techniques; transforming employee potential; attitude development; types of staff development; constructive feedback; the mentor role.
Action Planning: participants plan and discuss what they will do on return to work

Who is it for?

Those who are taking their first steps into management. Participants will cover the fundamental principles of management and be introduced to a wide variety of skills and techniques, aimed at helping them to get the most from their staff and to achieve their organisational objectives.

What will I learn?

By the end of this course you will be able to:
•describe the key skills of a manager
•modify your management style to get the best out of your staff
•plan tasks and attain goals through others
•list the key elements of an effective objective
•explain the functions of action centred leadership
•explain the stages in team development
•list the steps in providing effective feedback on performance
•identify opportunities to delegate to staff
•build an effective team
•lead and motivate your people