| Course | Cost | Length | Location | Aug | Sep | Oct | Nov | Dec | Jan | ||
| Foundation in Contact Centre Planning | TBA | 3 days | Leeds, W.Yorks. | 7th | Course Details | ||||||
| Foundation in Contact Centre Planning | TBA | 3 days | Manchester | 14th | Course Details | ||||||
| Foundation in Contact Centre Planning | TBA | 3 days | Reading, Berks. | 9th | Course Details | ||||||
| Managing a Planning Team | TBA | 2 days | Reading, Berks. | 19th | Course Details | ||||||
| Planning for Back Office and Specialist Certificate | £ 1,045 | 2 days | Birmingham | 9th | Course Details |
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