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Assertiveness Skills£ 3951 dayLondon  13th   

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Course ID: 34186
 Trainer ID: 528

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Please See Below For Course Information On 'Assertiveness Skills'



Overview

How Assertive Are You?
Ascertaining how assertive, passive or aggressive your own
behaviour is at present. Using this understanding to decide
the appropriate behaviour for any given situation. How
assertive behaviour is appropriate in the workplace.

What is Assertiveness?
Understanding exactly what assertive behaviour is by
discussing the ‘signs’. How assertive behaviour helps
improve interpersonal and teamwork skills in the workplace.
How this can help levels of stress when dealing with others.

Main Types of Behaviour:
Verbal and non-verbal signs of aggressive, assertive and
passive behaviour. How to recognise behaviour in yourself
and others to deal diplomatically with any situation in the
workplace.

Valuable Assertiveness Skills:
Using the basics of assertive behaviour to say ‘no’ to requests.
When and how to use the ‘broken record’ technique.

Who is it for?

An intensely practical one-day workshop
on how to manage business and workplace relationships, in particular
at times of pressure or possible conflict.

Assertiveness Skills helps delegates become more assertive in the
workplace without becoming aggressive.

This workshop is a natural companion to many of our courses in
the personal development range. These include Building Successful
Business Relationships and Customer Care.

Each workshop has been designed to be self-contained .

What will I learn?

Delegates are shown how to manage their business relationships effectively. At times, it may be necessary to stand firm on an issue.

The course ensures that the situation is managed so that neither personal conflict nor tension is allowed to get out of control.

• Stand firm in a diplomatic and constructive way
• Understand their own behaviour and its effect on others in the workplace

• Recognise when it is appropriate to make a stand
• Differentiate between aggressive, passive and assertive.

How will I be assessed?

A Certificate of Attendance available on request.

Address

Business Design Centre
52 Upper Street
Islington
LONDON
N1 0QH.

Travel Information

Details can be found on henshallcentre.com

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