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ITIL® IT Service Management - Support£ 1,2655 daysLondon 10th    
     ””  ”  Warwick 3rd    

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Course Information for 'ITIL® IT Service Management - Support'




Overview

This intensive workshop is intended for experienced Service Management Consultants and Line Managers with responsibilities for the day to day running of Data Centres, Computer Operations, Communications Networks or an IT Infrastructure in general. This workshop, together with the ITIM Service Delivery Workshop, is based on and supplements the IT Infrastructure Library and is suitable preparation for those wishing to take the examination leading to the ISEB Certificate in IT Infrastructure Management: Service Management. Students wishing to take this course must hold the Foundation Certificate in IT Service Management.

Who is it for?

Attendees must have five years relevant IT experience and have passed the ITIL® Foundation exam if they wish to take the Managers' examination.

What will i learn?

The course will be delivered using a number of techniques: Formal lecturing. Group discussions. Syndicate discussions and presentations. Individual exercises. In addition participants will be issued with a detailed case study. Students should familiarise themselves with this during the course and in the evening for course exercises. It is strongly recommended that delegates stay locally to allow yourself time for evening syndicate work and self-study preparatory session


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