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ITIL® v2 Practitioner Course - Problem Management£ 8103 daysWarwick 15th    

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  • Course ID: 123036
  • Trainer ID: 1001244

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Please See Below For Course Information On 'ITIL® v2 Practitioner Course - Problem Management'




Overview

Learning Objectives: Understand Problem Management and what it does for Service Management. Understand how to implement a successful Problem Management function: maximize your benefits while minimising your risks and costs. Learn how to improve how Problem Management is managed within an organisation. Also a detailed introduction to the concepts, terms, definitions, benefits, objectives, and activities within the Problem Management IT service management process, according to the ITIL® best practice framework. The course is based on principles described in ITIL’s® Service Support and Service Delivery books. The course prepares participants for the examination leading to the Problem Management Practitioner Certificate In IT Service Management.

Who is it for?

IT staff who wish to improve, or need to formalise, their understanding of the principles of Problem Management 'Best Practice'. This is an intensive course that makes extensive use of tutor led discussions.

What will i learn?

Learning Objectives Understand Problem Management and what it does for Service Management. Understand how to implement a successful Problem Management function: maximize your benefits while minimising your risks and costs. Learn how to improve how Problem Management is managed within an organisation.

How will i be assessed?

The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study.



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