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ITIL® Foundation Certificate Version 3£ 7753 daysLondon 18th2nd   

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  • Trainer ID: 1003196
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Course Information for 'ITIL® Foundation Certificate Version 3'




Overview

This course is designed to introduce delegates to ITIL® best practice; a Foundation level qualification is a pre-requisite for any further ITIL® Version 3 accredited courses. It provides an introduction to the new Version 3 terminology and the enhanced functions and processes designed to deliver value to customers and businesses. The course format is based on formal lectures and group discussions, led by one of our experienced consultants. The lectures are supplemented by a series of assignments carried out in syndicate groups. The course material includes a number of sample questions and mock examination papers in preparation for the ISEB examination, which takes place on the afternoon of the final day. This event is available on our public schedule or as a closed event on your site.

Who is it for?

Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation. IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners

What will i learn?

• Introduction to the Service Lifecycle o Service Strategy o Service Design o Service Transition o Service Operation o Continual Service Improvement • Complete breadth of ITIL® processes • Roles and objectives of organisational functions such as operational management, application management and technical management • Understand Principles

How will i be assessed?

Examination

Address

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