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Dealing Effectively with Difficult People£ 2951 dayGuildford, Surrey  25th   

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  • Course ID: 121439
  • Trainer ID: 1915

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Please See Below For Course Information On 'Dealing Effectively with Difficult People'




Overview

A one day course that reviews challenging behaviour and why people indulge in it. It explores techniques and strategies to help you deal with out resulting in a good outcome for you and the 'other' person.

Who is it for?

Those who want to be more confident and professional when dealing with difficult 'people' situations at work. Whether dealing with customers, colleagues, supervisors or subordinates - this day will give you practical tips to deal with these "tricky" situations

What will i learn?

By the end of the course you wll: Understand behaviour and its effects • Develop communication skills that help deal effectively with situations • Recognise three different behaviour types • Deal more confidently with difficult situations so that no one feels a 'loser'

Address

Guildford: 158 High St, Guildford Surrey.

London: 29 Throgmorton St, London, EC2N 2LT

Travel Information

A map along with directions will be sent but:

The Guildford venue is 5 minutes walk from the main rail station (35 minutes from London Waterloo)

The London venue is 4 minutes’ walk from Bank Underground station

Additional Notes

Small groups, hands on and practical and above all interesting and fun. Lunch, refreshments and a full set of course notes are provided.


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