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Please See Below For Course Information On 'Giving Difficult and Constructive Feedback'



Overview

Course content
What Is Constructive Feedback? idefining what makes feedback constructive; why feedback must be constructive if it is to make a lasting difference to performance; how feedback can help managers and organisations.
Giving Constructive Feedback: preparing objective evidence; planning the encounter; when and where to give feedback; keeping it simple and to the point; delivering the feedback so that it is clearly understood, acceptable and actionable; getting the balance right between positive and constructive feedback; motivating the recipient to learn and change.
Dealing with Emotion: the skills required to cope with emotional reactions, theirs and yours; using behavioural evidence to maintain objectivity; managing body language and tone of voice; keeping calm and resolving the problem; developing empathy, trust and rapport.
Responding to Criticism: avoiding the ‘defend/attack spiral’; respecting their right to respond critically; active listening and sensitivity to the situation; asking the questions that help to clarify the situation; conveying ideas and information non-prescriptively.
Giving Feedback to Difficult People: power and influence; dealing with hostility and aggression; managing conflict; staying on target to achieve required objectives; the strategies for effective ‘win-win’ solutions; getting commitment to the solution or next step.
Action Planning: participants plan and discuss what they will do on return to work

Who is it for?

Anyone at any level who needs to give constructive feedback to others, for example during appraisals or in other situations where feedback will help improve performance. It is also suitable for those who are not comfortable or confident about receiving feedback.

What will I learn?

By the end of this course you will be able to:
•give constructive feedback to others
•motivate poor performers to improve subsequent performance
•receive positive feedback and negative criticism objectively
•deal with anger and conflict assertively and in a professional manner