Counselling Courses

 

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Counselling at Work£ 8402 daysLondon18th 14th29th  
     ””  ”  Manchester 2nd    

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Course ID: 36625
 Trainer ID: 1134

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Please See Below For Course Information On 'Counselling at Work'



Overview

Course content
What Is Counselling? defining the concept; identifying situations where counselling is appropriate.
Potential Candidates: reading the ‘signs’; monitoring performance; examining relationships.
Planning: arranging privacy; ensuring confidentiality.
Building Trust: establishing rapport; the personal approach; empathy; the role reversal concept; offering help.
Interpersonal Skills: understanding your impact on others and the impact of others on you
Attitude: flexibility; responsiveness; understanding the needs of the individual.
Listening Responses: conversation openers; passive listening; acknowledgement responses; reflective listening.
Voice and Manner: voice and personality projection; adapting your style to the situation
Assertiveness: challenging views specifically and directly without damaging relationships; advanced questioning.
Joint Problem Solving: how to increase the readiness of others to accept proposals; problem analysis; selection of the best course of action; using professional agencies.
Seek and Sell Solutions: accepting ideas and building on them; recognising difficulties.
The Counselling Contract: a commitment to action; the internal and external resources that need to be made available; specific timescales; follow-up action; knowing when to refer ‘up the line’.
Action Planning: participants plan and discuss what they will do on return to work.

Who is it for?

Managers and HR staff who need to recognise when staff performance is affected by the presence of personal problems and who are required to offer counselling and guidance towards a solution.

What will I learn?

By the end of this course you will be able to:
•prepare, conduct and analyse the outcomes of a counselling interview
•recognise people who are ‘at risk’
•develop a counselling style which encourages people to tackle personal problems
•avoid the common pitfalls of counselling