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 Trainer ID: 1134

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Please See Below For Course Information On 'Absence Management'



Overview

Course content


Defining Absence: the legal definition of absence; the cost to the organisation; the effects on the morale of other staff.

Causes of Absence: problems at home; task problems at work; difficult relationships at work; harassment; coping with problems; health issues – real and imagined; drink and drug related problems

Employer’s Responsibilities: complying with health and safety rules; monitoring people ‘at risk’; examining patterns of absence; stress in the workplace.

The Back to Work Interview: the structure; reviewing the situation; building rapport and showing empathy; getting to the root causes through effective questioning and listening skills; getting the person to co-operate; deciding if the problem is a disciplinary issue; offering help and guidance; knowing when to seek specialist help; developing a joint plan of action.

Follow-up: recording the agreements reached at the interview; controlling and monitoring progress.

Action Planning: participants plan and discuss what they will do on return to work

Who is it for?

People managers who have to deal with staff that are unjustifiably absent from work.

What will I learn?

By the end of this course you will be able to:

•conduct ‘return’ to work interviews
•describe the legal implications of the disciplinary process
•counsel and motivate staff to attend work according to their contract