Problem Solving Courses

 

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Please See Below For Course Information On 'Creative Problem Solving'



Overview

Course content
Defining the Problem: problem analysis; understanding problems; check list method; what? who? where? when? how? and why?
Problem Solving: different types of problem; the problem-solving process; the main models in use; the difficulties experienced; defining objectives; prioritising problems; looking at key areas of concern.
The Logical Approach: collation of all relevant information; analysis and interpretation of information; strategic approach to handling problems and issues.
Technical Creativity: unlocking creativity; suspending immediate judgment; risk element; involving others in the problem and its solution.
Consider the Thinking Process: how personality helps or hinders creativity; limits to thinking; personal thinking styles; problem solving styles; being innovative.
Tools and Techniques: problem definition sheet; brainstorming cause and effect analysis; criteria ranking; flow charts; Pareto analysis; check lists; consensus reaching; rating sheets; solution effect diagram; force field analysis; metaphor and analogy.
Brainstorming: stating and restating the problem; ways to kill an idea; freewheeling; evaluation of ideas.
Evaluation of Options: how to screen each option; final selection to suit the problem; the decision.
Decision Making: the process to follow; the factors to consider; criteria to use; decision trees; decision matrix; successful team decision making; decision-making styles; gaining consensus.
Generating Solutions and Implementation: presentation and implementation of the solution; planning, progress and communication of the findings; creating the climate for change.
Action Planning: participants plan and discuss what they will do on return to work.

Who is it for?

Anyone who is involved in ensuring that business processes run smoothly by identifying and resolving multi and cross functional problems.

What will I learn?

By the end of this course you will be able to:
•use an analytical approach to problem solving
•demonstrate advantages/disadvantages of group decision-making
•describe the different types of decision-making processes
•develop creative and innovative approaches
•develop a ‘toolbox’ of techniques
•overcome the barriers to effective solutions