Customer Service Training

Please select the most appropriate course:

Analysing and Reporting CSM Data£ 3741 dayBirmingham   4th  Course Details
Communication Skills Training with Customers in Mind£ 981 dayBristol27th 21st   Course Details
Complaints Management£ 3241 dayBristol   5th  Course Details
     ””  ”  Manchester   26th  Course Details
Customer Care - Developing a Care Culture£ 3851 dayBelfast26th     Course Details
     ””  ”  Aberdeen24th     Course Details
     ””  ”  Edinburgh27th     Course Details
Customer Satisfaction and Loyalty£ 349TBCLondon     29thCourse Details
     ””  ”  Manchester   5th  Course Details
Customer Satisfaction Surveys£ 3191 dayBirmingham   3rd  Course Details
     ””  ”  Bristol   24th  Course Details
     ””  ”  Leeds, W.Yorks.    3rd Course Details
     ””  ”  London 2nd28th 3rd Course Details
     ””  ”  Manchester   4th  Course Details
Customer Service Excellence£ 2701 dayBrighton, E.Sussex     23rdCourse Details
Customer Service Skills£ 2751 dayPreston, Lancs. 1st 10th  Course Details
     ””  ”  Leeds, W.Yorks. 5th 2nd  Course Details
     ””  ”  Liverpool  23rd   Course Details
     ””  ”  Manchester 8th13th9th  Course Details
Dealing with Complaint Calls£ 2991 daySwindon, Wilts.   10th  Course Details
     ””  ”  Birmingham     21stCourse Details
     ””  ”  CambridgeNext course starts 11th June 2009.Course Details
     ””  ”  Edinburgh 5th 18th  Course Details
     ””  ”  ManchesterNext course starts 7th May 2009.Course Details
Delivering Excellent Customer Care£ 2251 dayLeeds, W.Yorks. 4th    Course Details
Excellence in Customer Service£ 3502 daysBradford, W.Yorks. 15th    Course Details
Exceptional Customer Service£ 2291 dayBirmingham 10th    Course Details
     ””  ”  Heathrow 3rd    Course Details
     ””  ”  Aylesbury, Bucks. 17th    Course Details
     ””  ”  Milton Keynes, Bucks. 3rd    Course Details
Extraordinary Customer Service£ 2951 dayGuildford, Surrey28th   23rd Course Details
     ””  ”  London  14th   Course Details
Improving Customer Satisfaction£ 3191 dayBirmingham    10th Course Details
     ””  ”  London  29th 4th Course Details
     ””  ”  Manchester   25th  Course Details
Key Account Development£ 1,6353 daysNorthampton 8th    Course Details
     ””  ”  Reading, Berks.    23rd Course Details
     ””  ”  Crewe, Cheshire  26th   Course Details
     ””  ”  Daventry, Northants.26th     Course Details
Key Account Management£ 6502 daysBrighton, E.Sussex 15th  18th Course Details
Sensational Customer Service£ 2991 daySwindon, Wilts.Next course starts 17th June 2009.Course Details
     ””  ”  BirminghamNext course starts 19th May 2009.Course Details
     ””  ”  CambridgeNext course starts 17th September 2009.Course Details
     ””  ”  Edinburgh   24th  Course Details
     ””  ”  Manchester    24th Course Details
Successful Client Management£ 165TBCLondon    25th Course Details
     ””  ”  ManchesterNext course starts 9th September 2009.Course Details
Achieving Excellence in Customer Care£ 4951 dayBristol  19th 23rd Course Details
     ””  ”  Edinburgh    23rd Course Details
     ””  ”  Glasgow  19th   Course Details
     ””  ”  ManchesterNext course starts 13th May 2009.Course Details
An Introduction to Customer Service£ 5491 dayLondon   18th  Course Details
Art of Amazing Service£ 8452 daysLondon 15th    Course Details
Building and Retaining Customer Relationships£ 5291 dayLondon 10th    Course Details
Building and Retaining Customer Relationships£ 5291 dayLondon 11th    Course Details
Customer Care£ 1951 dayLuton, Beds.  23rd 11th Course Details
Customer Care and Communication£ 1951 dayLuton, Beds.24th     Course Details
Customer Care and Coping at the Sharp End£ 1051 dayLondon    24th Course Details
Customer Care for Hackney Drivers£ 451 dayGlasgow 3rd    Course Details
Customer Care for Private Hire£ 1401 dayGlasgow 4th    Course Details
Customer Care for Private Hire Drivers£ 451 dayGlasgow 4th    Course Details
Customer Communication that Counts (Parts 1 and 2)£ 109TBCBurgess Hill, W.Sussex 4th    Course Details
Customer Focus on the Telephone£ 4951 dayBirmingham  13th   Course Details
     ””  ”  Bristol  13th 10th Course Details
     ””  ”  Exeter, DevonNext course starts 25th May 2009.Course Details
     ””  ”  London  13th   Course Details
Customer Relationship Building£ 9952 daysBristol 15th 16th 6thCourse Details
     ””  ”  London     6thCourse Details
Customer Satisfaction as a Selling Tool£ 4151 dayBirmingham 11th    Course Details
Customer Service£ 2951 dayNottingham 9th    Course Details
     ””  ”  Birmingham 15th    Course Details
     ””  ”  Bristol 5th    Course Details
     ””  ”  Heathrow 11th    Course Details
     ””  ”  Leeds, W.Yorks.  7th   Course Details
     ””  ”  Manchester 18th    Course Details
     ””  ”  Milton Keynes, Bucks.  5th   Course Details
Customer Service£ 1951 dayBirmingham 4th    Course Details
Customer Service Introduction£ 2501 dayBirmingham25th     Course Details
Dealing with Challenging Customers£ 1551 dayEdinburgh 1st    Course Details
Delivering Excellence in Customer Service via Email and on the Telephone£ 5491 dayLondon 12th  17th Course Details
Delivering Excellence in Customer Service via Email and on the Telephone£ 5291 dayLondon 12th    Course Details
Effective Customer Care£ 1541 dayLondon 9th    Course Details
Effective Customer Relations£ 1551 dayGlasgow 22nd    Course Details
Excellent Customer Care - Incoming Calls£ 4151 dayLondon27th     Course Details
Going the Extra Mile£ 5491 dayLondon 10th  2nd Course Details
Going the Extra Mile - Achieving Excellence in Customer Service£ 5291 dayLondon 10th  2nd Course Details
Handling Customer Complaints£ 5291 dayLondon  6th  30thCourse Details
Handling Customer Complaints - Remaining Calm Under Pressure£ 5291 dayLondon     30thCourse Details
Key Account Management£ 9952 daysBristol  19th   Course Details
     ””  ”  London    23rd Course Details
Managing "Touchpoint" Performance to Improve Customers Experience£ 8992 daysLondon   2nd  Course Details
Managing and Coaching your Customer Service Team£ 8992 daysLondonNext course starts 11th May 2009.Course Details
Managing Touchpoint Performance to Improve the Customer Experience£ 8992 daysLondon   2nd  Course Details
Outstanding Customer Service Skills£ 4151 dayBirmingham 2nd    Course Details
     ””  ”  Aberdeen 3rd    Course Details
     ””  ”  London 10th    Course Details
Through the Customers Eyes£ 3321 dayGlasgow26th     Course Details
Customer Care Admin staff£ 1491 dayCardiff28th19th    Course Details
Customer Care Telephone staff£ 1491 dayCardiff 2nd    Course Details
Customer Relationship Management£ 4871 daySlough, Berks. 3rd
4th		  27th Course Details
Customer Service£ 1901 dayBirmingham 4th    Course Details
     ””  ”  Bristol 3rd    Course Details
     ””  ”  Leeds, W.Yorks. 8th    Course Details
     ””  ”  London 8th    Course Details
     ””  ”  Manchester 3rd    Course Details
Customer Service Excellence£ 1951 dayChesterfield, Derbys.   27th  Course Details
     ””  ”  Derby26th     Course Details
Excellent Customer Service£ 1951 dayCoventry, W.Midlands  15th   Course Details
Excellent Customer Service£ 3751 dayMaidstone, Kent  8th   Course Details
Exceptional Customer Service£ 4871 daySlough, Berks. 15th 12th  Course Details
Handling Difficult Customers and Conflict£ 3751 dayMaidstone, Kent  8th   Course Details
How to "Wow" your customers£ 99TBCNottingham   26th  Course Details
Key Account Management£ 1491 dayCroydon, Surrey27th     Course Details
Responding to Complaints£ 4951 dayLeeds, W.Yorks.   19th  Course Details
     ””  ”  London   4th 21stCourse Details
Enhancing the Customer ExpirienceTBA1 dayCardiff 9th    Course Details
Customer CareTBA1 dayBelfast 12th    Course Details
     ””  ”  Dublin, Eire 12th    Course Details
Golden Rules of Customer Care£ 1801 dayStoke-on-Trent, Staffs.  14th   Course Details
Handling Objections Advanced Workshop£ 1851 dayEast Midlands26th     Course Details
Improving Customer Service£ 2001 dayNantwich, Cheshire25th11th    Course Details
Manual and Client Handling£ 40TBCPerth   18th  Course Details
Confidence with Customers£ 4501 dayLondon27th18th    Course Details
Creating Customer Excellence£ 1951 dayStratford-upon-Avon, Warks.26th  26th  Course Details
Dealing with Difficult Customers£ 1951 dayStratford-upon-Avon, Warks.  22nd   Course Details
Delivering exceptional service to your customers£ 2491 dayCardiffCourses start weekly.Course Details
Measuring customer profitability£ 5801 dayLondon 2nd    Course Details
Management of Customer Care£ 3551 dayPeterborough, Cambs.27th     Course Details
     ””  ”  Bury St Edmunds, Suffolk27th     Course Details
     ””  ”  Cambridge27th     Course Details
     ””  ”  Ipswich, Suffolk27th     Course Details
Managing the Demanding Customer£ 3551 dayPeterborough, Cambs. 4th    Course Details
     ””  ”  Bury St Edmunds, Suffolk 4th    Course Details
     ””  ”  Cambridge 4th    Course Details
     ””  ”  Ipswich, Suffolk 4th    Course Details

 PLEASE HELP US AT UNDEROAK TO SUPPORT MACMILLAN BY USING OUR SITE:
"Macmillan Cancer Support would like to thank Underoak for helping to improve the lives of people affected by cancer. Without your help we could not continue to provide vital practical, emotional and medical support to thousands of people affected by cancer every year. Many thanks again for your support." K. Wardle, Fundraising Manager South West London, Macmillan Cancer Support