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Course ID: 108158
 Trainer ID: 1003101

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Please See Below For Course Information On 'Customer Value Leadership'



Overview

This workshop gets companies to think in terms of the changing economy so that products and services can be exploited to give customers a value added experience. This is designed to provide the differentiation for the customer choosing your company. The course programme includes:
- Integrating vision and strategy for customers
- Value added propositions
- Customer sourcing plans and negotiation strategies
- Offsetting customer bargaining power
- Effective agreements and excellence management
- Managing the customer and their expectations

Who is it for?

Those who are responsible for ‘front’ and ‘back’ office dealings and negotiations with customers including Sales Teams, Marketing, Finance, Customer Service and IT. The course will benefit those wishing to improve profit and cash as well as meeting customer expectations.

What will I learn?

Delegates will learn the critical success factors for implementing effective, sustainable Customer Value Leadership whilst minimising risks. This ‘how to’ approach prepares delegates to understand customer behaviour by analysing customer information and through effective formal processes to manage customer expectations efficiently and profitably.

Address

Oxford, UK