Customer Service Courses

 

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Course ID: 165484
 Trainer ID: 1915

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Please See Below For Course Information On 'Extraordinary Customer Service'



Overview

A one day course that will suit both beinners and the more experienced. In today's competitive environment, extraordinary customer service is expected and those not providing it will find themselves on the outside looking in.

Who is it for?

The course is for people new to customer service or those who need an injection of fresh ideas. The purpose of this training is to help define service levels and to provide the skills to deliver a world class level of customer service

What will I learn?

To inspire a service culture where professionalism and enthusiasm are fused together · To build on existing capabilities and re-focus attitudes and skills to proactively meet current and future challenges · To demonstrate what comprises an extraordinary service attitude and approach · To develop skills in communication and behavioural flexibility - dealing with different people and challenging situations · To enhance complaint -handling skills - how to turn around upset clients successfully

Address

Guildford: 158 High St, Guildford Surrey.

London: 29 Throgmorton St, London, EC2N 2LT

Travel Information

A map along with directions will be sent but:

The Guildford venue is 5 minutes walk from the main rail station (35 minutes from London Waterloo)

The London venue is 4 minutes’ walk from Bank Underground station

Additional Notes

Small groups, hands on and practical and above all interesting and fun. Lunch, refreshments and a full set of course notes are provided.