Customer Service Courses

 

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 Trainer ID: 1000039

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Please See Below For Course Information On 'Excellent Customer Service'



Overview

Whatever the organisation, excellent customer service is the basis for sustained success - whether profit making or not-for-profit, all organisations are accountable for their customers’ satisfaction. Whether the customer is external, and purchasing/receiving products or services, or internal, and dependent on colleagues for the provision of information or services, meeting the expectations of customers is key to survival. When there is customer loyalty, the customer retention rate is high and business results tend to follow. Conversely, dissatisfied customers are believed to tell eight to sixteen others by word of mouth about their dissatisfaction, or thousands of others through the internet.


This course will enable participants to meet the ever-increasing needs of their customers. It will show participants how to make a good first impression, and how to develop and maintain ongoing relationships based on trust and high quality communication.

Who is it for?

It is particularly recommended for anyone who works directly with customers, whether they are internal or external, and whether they are paying for, or simply receiving a product or a service.

What will I learn?

Delegates will learn:
How to better understand their customers’ needs
How to handle “difficult” customers more effectively and confidently
How to become more customer focussed in their work
How to become more aware of the link between good customer service and organisational success
How to develop and utilise team work in customer care
How to monitor and measure performance

Address

Central London - exact venue yo be confirmed about 1 week prior to the course start date.

Travel Information

Will be sent with venue details

Additional Notes

"It helped me be more aware of who my customers are and the importance of knowing what they need and how to keep them satisfied."

“The course was well structured, and the facilitator gave excellent examples and played the devil’s advocate well”

“I learnt how to deal with attitudes over the phone and also to be honest and listen more”

“It introduced new ways and ideas of (delivering) customer service and how it also involves the workforce as customers!”

To view the course testimonial(s): Please Click Here